Customer Testimonials
I purchased my new Santa Fe 2023 Hybrid from this dealership. They gave me $300 credit at time of purchase for service. On 1/23/2026 I went for top off of fluids and car wash per scheduled appointment, they refused both and denied existence of $300 credit. If you want to be treated like garbage by unprofessional and ignorant employees definitely do business with this dealership. Shame on Stafford Brown Manassas! Avoid this business by all means and save your time, money and peace of mind!
Awful. Worst service experience EVER. I will not ho back to the Manassas location. Ever!
Financing guy unprofessional Financing guy unprofessional gave us an empty usb Financing guy unprofessional gave us an empty usb. I had to come back the next day to ask for it
David was very helpful and provided excellent customer service during my car buying experience. The car I was looking for turned out to be at another location and David offered to get the car and bring it to my location. In the end I decided to go with another car, but I am very happy with my purchase and it didn't take very long to go through the entire process.
The service was quick and the waiting area was comfortable. Communication was good as well.
Our Sonata was serviced at Safford Brown Hyundai in Manassas VA. Very good service. Andreas went above and beyond to make our experience as pleasant as possible, even providing an Uber ride when our car's breakdown threatened to strand us at the shop! The bill came in under estimate and the vehicle is running fine. We will continue having our car serviced at Brown's.
The Safford Brown Hyundai of Manassas is the dealer the helped me replace my old family car. They just kept it simple.
I dropped off my car at 7 in the morning that's the time I was scheduled for. I told the gentleman that I will finish work at 2pm to come pick up the car if they can take care of the car before 2pm. I came at 2pm, nothing was done to my car, they haven't even started working on it yet, and I was told to wait for 10 minutes that they're going to do it now. Whatever that they said that they'll do within 10 was done in less than 10 minutes. While I drove away, I heard ... Read More DealerRater - Oct 22, 2025
I left this service visit feeling frustrated and misled. Kevin, my advisor, assured me over the phone that replacing my front brakes and rotors would cost about $500–$600, which matched other quotes I had received. That was the only reason I brought my car here. What he failed to mention was that this price did not include labor. When I came to pick up my car, I was blindsided with a total of $820.97. Even when I questioned the amount, I wasn’t told it was because of a $415 labor charge. Instead, I got a vague explanation that “everything is original.”
It ... Read More DealerRater - Oct 9, 2025
I am not happy with how I was serviced at the dealership as a whole. We were given a lot of misinformation. They need more teamwork. The team as a whole need to be trained to service the public better. This is from the Manassas location.
Andreas gave excellent customer service and explained clearly what maintenance was completed on my car.
I have been happy with Ken Orr in service he's very courteous and helpful. Ken has always went above and beyond to take care of me and my car. I love him as a service advisor.
Hands down the best car buying experience! They put the human element into buying a car. Arkeem, Eric, and Povl all not only listened but understood our needs, wants, and concerns and addressed each of them. There was ZERO pressure to make a decision, it was clear they wanted a happy customer, not just a sale. Once we made our decision, paperwork was done quickly but not rushed. We actually laughed and enjoyed signing car loan documents😄. I’ve purchased Dodge, Kia, Ford, Subaru, and Hyundai from other dealerships but nothing beats the experience at Saffard Brown Hyundai. I cannot ... Read More DealerRater - Nov 6, 2024
Worst experience ever brought 2020 Sonata Hybrid in because couldn’t get into car without having to use key to open hidden key access. After being able to start car with key fob against start button was able to bring in for service waited almost a month to get back same problem two weeks latter. Dealer had car for almost 4 months waiting for 12 volt battery. We got back car and traded it in for a different car manufacturer. Will never buy another Hyundai. Car had 27000 miles on it.
I would leave zero stars if possible!
We have had nothing but issues with this dealership. I will start with the car itself. We are having starter issues as well as stalling issues with our 2023 Santa Fe that we purchased new in April 2023. We have had the car to service twice with no resolve. This is our only car and they refuse to allow us a loaner so this coming Friday we are paying out of pocket for a rental car in order to drop the car off for the day. We have provided video as well as spoken with ... Read More DealerRater - Sep 21, 2024
We purchased our new vehicle a few months ago. Erick and Shak were very professional and great to deal with during the buying process. The professionalism and care did not stop once we had our vehicle. We ended up having an issue and the Service department stepped up, even providing a loaner until the issue was resolved. The Service Manager Sam is awesome. He was very responsive, always keeping us informed. They really do have a great team at Safford Brown Hyundai. I highly recommend them whether you’re purchasing a vehicle or simply need your vehicle serviced.
Sami met me on a Sunday afternoon and helped me quickly test drive a Mercedes and finalize a great deal in short order. I had wrecked my car the previous night and I was able to transfer my belongings inti the nee car and store ny car there until ai can come back and get it. Wonderful experience!!
I took my Santa Fe Hybrid 2023 white for car wash to this dealership on Saturday 2/24/2024 . I purchased my car from this dealership brand new.
Unfortunately, it was a very bad experience as follow:
1- Female service receptionist was not helpful. She did not even bother to see my car records. When I asked for supervisor she did not call him/her.
2- Coffee machine was not working. No snacks were provided. Refrigerator was completely empty.
3- Car was washed very poorly. Visible dark spot on the car. Floor were not vacuumed. No paper cover was placed on the floor. No ... Read More DealerRater - Feb 25, 2024
Bought a 2014 Ram 1500 December 28, 2022. On the way home the tire pressure light came on and called the salesman and he said to bring it back. Was going to bring truck back on December 30. On December 29 the check engine light came on. We brought it to the Service Department two days after buying it. They fixed the tire pressure issue. They did diagnostics for the Service Engine Light. The truck needed a Fuel Sending Sensor which was on backorder. We couldn't get this fixed until almost March. In April the engine started ticking and not running good. Then the Check ... Read More DealerRater - Jan 26, 2024
I bought my 2022 Santa Cruz and had a wonderful experience with the sales dept. I have now had my car for a couple or years and and had have it serviced here. In Oct 2023 I started to have trouble with the car and brought it in for service. I was told I needed a new transmission, was quoted a price and authorized the work. It took over a month to receive new transmission and understandable that the parts shortage has everyone waiting. Communication from service dept is horrible! I would call to check status, leave messages daily with no call ... Read More DealerRater - Jan 26, 2024
I bought a used Hyundai Elantra from Safford in Manassas. I looked for weeks elsewhere and was thinking I would never find the right car. Then a friend referred me to Jim at Safford. Within a few days Jim and Arkeem found me a spectacular used Elantra at a fabulous price! I’m so grateful my friend referred me. They were great to work with; no high pressure sales job. The finance team was easy to work with too! I highly recommend them and will definitely be going back there for my next car!
Ken was very helpful and kind at the service desk. What i am not very happy with is that after going back a 2nd and 3rd time for a redo on my lights and a noise i noticed under the hood. Is that after leaving the dealer for a 3rd time i notice the flapping noise again. I pulled over and open the hood only to see that my engine cover has been broken. So, when i drive the air forces and flaps the broken cover under the hood. Which sounded like a loose belt. I have not called ken ... Read More DealerRater - Nov 30, 2023
Prompt and helpful getting my vehicle back to a safe driving condition Knowledgeable about what was wrong and able to fix it promptly
Very fast service. I thought it would take a while. Wish they threw in a complimentary car wash like I was promised when I purchased car
Sami was so helpful and resourceful. He did not give us the "hard sell". It was the best experience we've had buying a car!
Sami helped us get exactly the car we wanted and could afford. He was very kind
Communication was excellent and my service was thorough and successful. They took the time to find and solve a problem
Quick and easy. Bruce made my car service appointment quick and easy. I did drop off and they were super efficient.
They were friendly, have a nice waiting room and completed the work sooner than expected.
Ken and everyone at manassas brown Hyundai always take such great cars of me. Highly recommended
Cheick was great!!! So personable, and listened to what I was looking for. We had laughs and he made the experience actually enjoyable. The manager who gave us the offer on our trade in wasn't so great. There was no reason to give us such a low offer if they were willing to go up on it another 2k.
I was able to get scheduled maintenance in right before traveling for Thanksgiving. They were thorough and efficient and friendly and Ken was super helpful! Even though this is a bit out of the way for me, I’ll definitely be back for all of my car needs. Plus they even washed and vacuumed my car which I was planning to do after my appointment!
Continue doing the good work They wash my car and they shine my tires and I really appreciated the work they did
The service advisor was hospitable and the service check was completed in a timely fashion.
Very thankful for the people that were there at night when I dropped off my car I didn't have my phone I worked a long day and they gave me a ride
Very Fast and Efficient, Excellent Customer Service, Awesome Service Manager and Beautiful Waiting Area Too.
The car was ready & waiting for us, fully cleaned up & with a full tank of gas. The salesman was knowledgeable & the whole process was very efficient.
The staff was professional and courteous the customer waiting area was clean and pleasant. The word counting. It is now annoying!!
Amazing dealer . The sale name is Cheick Mbaye and Kerri Estrada to help me alot because this is a first time buy the car then I appreciated about they make for me.
Already did Was ok with the survey until the word counting. It is now annoying!!
Accommodating and friendly Making the appointment for both vehicles was simple. Gave many options for dates to fit my schedule.
Service was great! They found the cause of something that had been bothering me for months!
The staff was proffesional and courteous the customer waiting area was clean and pleasant with a good selection of beverages and snacks.
I had a great experience at this dealership. All of the staff members I dealt with were friendly, knowledgeable, responsive and very helpful.
Ken was very nice, but I could have been informed about cost upfront for diagnostic code reading. $205.00 seemed absorbent. I was not informed about this huge fee until I declined service. I certainly expected that it would not be free... but felt that was alot to read why check engine light was illuminated. I cancelled inspection prior to start of work. Was told over 1,100 for O2 sensor and brakes. Why the brakes were checked idk. Rather than waste 205.00 we opted to get both done there. After waiting I was informed brakes, rotors done. O2 not. Well that's why it ... Read More DealerRater - Nov 16, 2023
Have been customer since we drove our Elantra on our move from Alabama to Manassas 17 years ago. It is close and convenient, and the service team is helpful and courteous. It seems like Ken Orr is always there. He knows us and our vehicles and always explains any service performed and any that is recommended. He is friendly and a pleasure to do business with. He always asks if we will stay in the lobby or will be across the way at the iHop while our cars are serviced. He is the best!
5 Clean waiting area. Fast attention, no waiting. Kept informed of status. Friendly staff. Enough already.
Nobody cares that we have serious issue We have serious issue brake. It did not work properly couple of time. But they are telling that we are not able to duplicate your issue. So it means your car does not have an issue. But i showed them a video as a proof but they dont care
Very professional, courteous and went above and beyond ! My car looked beautiful when I got her back .
Very prompt service and recall repairs and great customer service by all department staff involved.
Everything was good. However, I noticed that the complimentary car washes have been very few and far in between. This was greatly appreciated when I'd bring my car in for service. Would love to see this again.
As always Ken was professional and courteous. The car was retuned on time with no problems
Excellent, no nonsense service. I had to come a second time for parts replacement, but everything went smoothly both times.
First rate service every time. I’ve be a repeat customer for twenty years now.
Very relaxed atmosphere and low pressure experience. How car buying should be done. Low stress and quick from start to finish.
Ken is awesome , he explains well and cares about his customers, such great customer service
The time I was quoted for completing the work on my car was accurate. I was however disappointed since I was led to believe that my car was going to evaluated for its value, but it never occurred. Plus I asked one of your salesman that I wanted see if I could fit in the Palisade that was in the show room but it had no power and he seemed less interested in helping me and just walked away. Young short male salesman. I am 6’6’ and wanted to find out if I could fit comfortably. I guess I’ll never ... Read More DealerRater - Nov 12, 2023
Very courteous dealership. Service bay and employees make it easy to want to keep coming back. Always ready to help and quick responses. Love this dealership.
Responsive to my schedule needs for pickup. Recalls and my repair needs completed as promised. I'm looking forward to having my cars serviced here.
Safford Brown Hyundai Manassas offers fast service, friendly staffs, easy access and location. Thank you.
Staff was friendly and pleasant. Ken Orr topi care of me and my car in a reasonable time.
No on answers the phone. Its really hard to make an appointment. I left 2 messages with my phone number and no one returned the call. Trying to reach a service rep to see if car was ready was also impossible.
Zaki and Erick were very helpful and my family will definitely return for our next car.
Efficient with no additional issues arising and solved the issue within a reasonable time frame.
Service was easy and self explanatory, I appreciated the timely wait and easy process through and through
I was completely satisfied with the service I received both by Ken and the employees in the garage. I arrived on at 8:00 am and was taken very quickly, and my wait time was very reasonable. Thanks everyone for the great service and I will see you all again soon
Ken is extremely knowledgeable and always pleasant to work with. I know my vehicle and I are in good hands with Ken.
Always a pleasure dealing with ken. He’s always great to talk to and gets me out of there quickly
Great service! Everything is done well. The price is good too. There is nothing else I can add .
The service provided by the maintenance reception staff was very enthusiastic and professional and the planned repairs were arranged very quickly. I am very satisfied.
Always a pleasant experience! Staff is friendly and everything is nice and clean! Thanks to all for the great service!
I was very impressed with my very first service appointment. I was fortunate to have Ken Orr as my contact person. He was very knowledgeable and courteous. He answered all my questions. The service was great. I was there for less than an hour.
Ken Orr has been great; he’s explained issue and is trying to fix it. He has been courteous in all communication with me.
Very polite and helped me to get my dream vehicle. Took one vehicle in for service and traded for my dream vehicle.
They always take care of me and my cars. Ken is always patient and knowledgeable when asked something.
Dealership is well maintained and no excessive pressure for unwanted services. I have bought several cars at this location and have never had any issues with the staff.
Conveniently located and friendly staff. The staff members I interacted with were especially helpful to my specific needs and concerns
Service appointment set up same day. Dealt with 3 people all very courteous. Left feeling good.
My review is still pending. Will full review when everything is completed. This rating/review app you're using is a pain.
Great friendly service. Billy was so patient and always willing to help. I would definitely recommend this dealer and of course Billy as a salesman.
Hyundai has been very good to my cars since 2012 when I bought my first car. I so impressed with Hyundai I bought a second one and to date I have both cars. I would like a third once the interest rate writes it self to normal cost.
They must be great I have been coming back for 15 years! Love these guys
Took care of everything my car needed at a good price. They let me know what my car needed because I wasn't sure. Done within good time. The receptionist was very friendly and nice to talk to. Will go back whenever I need to again. Thank you everyone at the dealership who also detailed my car as a nice surprise
Mike was the best service rep I have ever had. Kind and honest. Great man
Great service and done in a timely manner. Will come back for next required service.
The service department has been wonderful. Very bad experience with the sales desk yesterday. Definitely will not be buying my next car here again.
wasn’t really kept updated with my car I had to keep calling, tape residue was left on my car rather than being cleaned off. A bit of trash was left in my passenger seat, and someone also left their pocket knife in my car or some type of tool that had multiple things like knives and stuff. I also was told it would take awhile to get a window for my cat and they couldn’t give me an exact date and I ended up extending a car rental for two weeks just for me to call the place ... Read More DealerRater - Oct 26, 2023
Great Staff. Outstanding services and the folks who we worked with directly (Billy and Kerri were exceptional.
I didn’t interact with Angel Escobar. Billy Puzon was my sales agent and Kerry Estrada did my financing. Both were outstanding!! From first interaction to delivery of my new vehicle, Billy didn’t pressure me and was always seeking to be sure I had what I need. He took the time to explain every point on the vehicle upon delivery. Kerry was very helpful in the financing stage and also made sure that I was clear on every detail. I will recommend them to my friends and family.
The service was exceptional. I was very happy with whole process from beginning to end.
Brian/Freddy was an amazing and very helpful tech all employees were great with very little wait time
Problem is not solved. Apparently both the service advisor and technicians were not sincere. They are lack of knowledge. Very frustrated!!!
Took vehicle in for a new motor. Almost a week after the new motor was installed they took the vehicle an hour away from the dealership to one of their service techs house. They did not notify me of this and i called hyundai and they told me this is unacceptable. Hyundai also told me to call the police because they thought it was stolen as well. When i explained this to the General Manager he had a snobby attitude and does not plan to give notifaction to any future customers servicing their vehicles. Also a large dent was in ... Read More DealerRater - Oct 24, 2023
We used the Costco buying program to get a Santa Fe hybrid. The process was very easy and straightforward.
I’m overall very happy with Safford Brown Hyundai in Manassas. The service was great and I have no complaints whatsoever! I definitely recommend this place.
Excellent service and great help! Ken was great in getting me the maintenance and repair I needed! We'll definitely be coming back to Hyundai Manassas again in another 7500 miles
Exceptional service, better than the normal dealership we've been going to. We will definitely be coming back.
The shop is great, I couldn’t get in before a long trip and they were able to fit me in once I returned. They did a great job and a super cleanup and wash before returning the car. Thanks guys!
Great customer service and communication from start to finish. Second vehicle purchased and will return in the future
Shawn, Natalie and all the staff are extremely helpful and caring. They are like family!